Clients People Regulators Suppliers Shareholders Local community
Why we engage
Going above and beyond to care
for and protect our clients is a
core responsibility. This means
wecontinually strive to engage
with them across multiple points
of contact to ensure the Group
remains aware of, and therefore
develops products that solve,
protect and satisfy, our
clients’needs.
Our employees define our culture
and values. Fostering an engaged
workforce is central to our
strategy, enabling us to deliver
theexceptional service that keep
us at the forefront of our markets.
Providing a rewarding and safe
working environment for our
employees is a vital outcome we
strive to achieve. Every employee
needs to be given the tools to excel
within a dynamic environment.
Nurturing a diverse and
responsible workforce will allow us
to achieve our business objectives
with the expected levels of
integrity and focus we expect.
Engagement with regulators is
keyto ensuring that we are fully
compliant across all jurisdictions
we operate within. We’re taking
steps to ensure our approach is
market leading, whilst also allowing
the Group to be involved in
shaping future regulations within
the sector.
We expect all our suppliers to
demonstrate the same integrity
and accountability as we do to
our clients. Engagement with
suppliers which perform any
critical or material outsourced
service also ensures that we
remain compliant with European
Banking Authority (“EBA”)
requirements. We take a
zero-tolerance approach to
modern slavery and human
trafficking, which is reflected in
our Modern Slavery Statement
and our Group Anti-Slavery
Policy, and are committed to
acting ethically and with integrity
in all our business relationships.
Active engagement with current
and prospective shareholders
continues throughout the year.
Our teamcommunicates the
Group’s strategy and
performance, as well as
understanding the issues that
are most important to them.
Our shareholders’ support is
paramount to our success and
listening to our shareholders is a
critical part of making sure our
business is successful for the
long term.
CMC recognises that the
Group has a duty to help
improve the prospects and
living environment of the local
community. Sustainability and
social awareness are part of
ourcore values and culture.
Engagement with the
community is another way we
seek to act in the best interests
of all our stakeholders.
How we engage
CMC actively engages with clients
across a range of channels such as
our client service, sales and
product teams, in addition to client
events and our trading magazine
Opto. Our digital transformation
programme has also resulted
infurther emphasis on user
experience research with
clients,which directly inputs into
improvements that can be made
to our product and proposition.
Marketing is carried out in a
responsible way, making sure
investment product opportunities
are evolving all the time, and a new
wave of self-directed investors
opens new market segments
forCMC.
Our future success depends
onnurturing and enhancing an
environment that reflects our
diverse client base and where
employees can reach their full
potential. Our employee
engagement is driven through
numerous channels. This includes
team meetings or one-on-ones,
and formally through the designated
Non-Executive Director with
responsibility for employee
engagement. We hold a twice-
yearly global survey with follow-up
focus groups to better understand
the results and “town hall” style
forums to enable purposeful
engagement between
management and employees.
We engage in open and active
dialogue with regulators, seeking
opportunities to share the wealth
ofdata we have available tohelp
inform them in their decision
making. We ensure our actions
areat the minimum consistent
with, and frequently go beyond,
regulatory expectations. During
the year, we have responded to a
number of consultations launched
by the regulator covering areas
such as consumer protections.
Open and frequent
communication is critical in
maintaining strong relationships
with all our suppliers. All
business partners follow a
mandatory procurement
process, which was refreshed
during the year, to review the
external market and complete a
robust evaluation of all available
options. Once a supplier is
engaged, regular direct
engagement between the
business owner and supplier is
maintained through our Supplier
Relationship Programme.
The adoption of technology
continues to improve the
efficiency of our engagement.
We offer regular trading updates,
half and full year presentations,
the Annual Report and Financial
Statements, our AGM, and a
comprehensive Investor
Relations section of the website
as well as active virtual media
channels. We have an active
schedule of shareholder
meetings and roadshows, giving
our stakeholders access to the
Investor Relations and
Management teams. Shareholder
feedback and details of any
major movement in our
shareholder list are embedded
within our regular Board
meetings and are integral to our
decision making process.
The Board promotes the
support of local charities
through our staff in all our
global offices.
We promote a Charity
Champions scheme. Staff from
around the offices volunteer to
be the Charity Champion for
their group. They then engage
with colleagues to select
charities or charitable causes to
be considered for the Charity
of the Year which receives a
corporate donation from the
Group in addition to fundraising
and employee engagement
opportunities throughout
theyear.
Outcomes
2022 marks the first move into
theUK non-leveraged market with
CMC Invest. This move facilitates
the opportunity to offer greener
and more socially orientated
trading products, and to explore
how to meet the needs of a more
diverse cohort of investors.
Throughout the year the Board
received regular updates on
CMCInvest and discussed target
audience, customer experience
expectations and platform
availability, transparency and
easeof use.
A formal senior management
communication calendar has been
developed to promote diversity,
wellbeing and inclusion in the
workplace. The Board and the
Nomination Committee discussed
the outcomes from the workforce
engagement activities that took
place during the year and decided
to incorporate oversight of the
Group’s overall people strategy
into the Committee’s remit.
Further details can be found on
page 77.
Our commitment to upholding
highstandards of regulatory
compliance and aligning our
interests with clients involves
consistent dialogue with regulators
across all jurisdictions. We believe
we have forged strong partnerships
with our regulators to responsibly
benefit the operating environment
for all.
Our robust governance process
allows the Group to select the
bestsupplier for the business
andultimately our clients. Our
considered approach also
allows us to treat vendors with
respect and prioritise
collaboration and value
generation to mutually
benefitall parties, whilst
remainingcompliant with
allrelevant regulations.
Many of our shareholders have
been with us since our initial
public offering in 2016. The
regular, open and constructive
dialogue with investors
promotes confidence in the
Group’s strategy, resulting in a
strong share register built on
long-term relationships, whilst
also ensuring our continued
access to potential capital
andliquidity.
Thousands of young people
have been supported through
the charitable actions and
donations from both the Group
and its staff.
Our employees have made use
of the pound-for-pound
matching scheme offered by
the Group and also the
opportunity to help a charity or
charitable cause with an extra
day of charitable annual leave.
Section 172
Engaging
with our
stakeholders
The Board considers the
interests of the Group’s
employees and other
stakeholders, including the
impact of its activities on the
local community, environment,
suppliers and clients, when
making decisions. The Board,
acting fairly between members
and acting in good faith,
considers what is most likely
to promote the success of the
Group for its shareholders in
the long term.
Read more about:
• the Group’s goals, strategy and
business model in the Strategic
report on pages 2 to 56;
• how we manage risks on pages
50 to 56;
• our impact on the environment
on pages 28 to 43; and
• corporate governance on
pages 58 to 104.
Strategic report
13
CMC Markets plc
Annual Report and Financial Statements 2022